Help CenterActivating a Macy's Gift Card key is really simple, just follow these steps:
- Visit the website www.macys.com
- Choose your desired option from their collection.
- At the checkout, use your voucher to redeem it.
Notes:
- For balance inquiry, call 1-800-511-2752 or go to macys.com/gcbal.
- This card is redeemable only for merchandise and in-store services at Macy’s, Macy’s Backstage and macys.com (US only)
- It may not be redeemed for cash (except as required by law) or applied as payment or credit to any credit card account.
- Lost or stolen cards will only be replaced with proof of purchase and only for the value shown on our records.
Your Macy's eGift Card never expires!
The key is not working
If you have activated the key according to the guide but the code appears not to work, please check what type of error message you receive and depending on it follow the appropriate instructions:
- My key is Duplicated / Already Used. How can I proceed?
- My key is Invalid. How can I proceed?
- My key is region locked / can't be activated in my country. How can I proceed?
- My key activated a different product that it was supposed to. How can I proceed?
- The key I bought didn’t activate all of the content it was supposed to. What can I do?